Refund & Cancellation Policy

Buck — freight-matching platform · Effective 10 September 2026 (previously 24 July 2026)

Privacy Policy · Support

1. When you are charged

There are two separate payments. The transport charge is paid directly to your carrier (scan the carrier's own PromptPay QR, or transfer to their bank account — whichever they publish in the app) and Buck's booking fee is paid to Buck by bank transfer. Both are due when the truck arrives at your pickup point — not when a carrier accepts the job. You may pay earlier; you are never required to. Cargo is only loaded once payment is confirmed.

• The transport charge is paid to the carrier's own account, by PromptPay QR or bank transfer. Buck's booking fee is paid by bank transfer to Buck's own account (RailAll Company Limited) — the details are shown on the payment screen — and confirmed by uploading the transfer slip in the app. There is no payment gateway. Buck only ever receives its booking fee.
• A single booking-fee transfer is capped at ฿20 – ฿150,000. Jobs whose fee would exceed that per container cannot be posted — contact us and we will arrange an alternative. Your own bank may also apply a lower daily transfer limit.
• Buck's booking fee is 12% of the transport rate, minimum ฿500 (0% during the current beta), shown clearly before you pay.

2. Cancellation

The fee depends on how far the truck has already come. You always see the exact amount before you confirm a cancellation.

• If the carrier withdraws — a breakdown, or they simply cannot do the job — the shipper pays nothing and is made whole in full. We find you another truck.
• If the truck arrives and you do not pay, the carrier may end the job. The carrier may then be owed compensation for the wasted trip (TONU + distance driven), because the truck and driver were genuinely used.
• Because you pay the carrier directly, any cancellation compensation owed to the carrier is arranged directly between you and the carrier — Buck does not collect or hold it. Buck refunds its own booking fee where due. The app shows the settlement figure for reference before you confirm a cancellation.

3. Buck refunds are issued as Buck credit

Buck refunds only its own booking fee — the only money Buck collects. (Refunds of the transport charge are between you and your carrier, since you pay them directly.) A completed bank or PromptPay transfer cannot be reversed back to the original payer — a limitation of the transfer itself, not a Buck policy choice — so where Buck owes you money back, it returns it as Buck credit:

• Credited immediately — no waiting on a bank refund cycle.
• Applied automatically to your next job, deducted from the amount due.
• Withdrawable to cash. Request a bank transfer from the "Buck Credit" screen in the app (bank name, account holder, account number). We transfer manually, normally arriving within 1–3 business days. No minimum, no withdrawal fee.
• Buck credit does not expire.

If you would rather not hold credit, you can request a withdrawal the moment it is issued — for the same amount.

4. Waiting charges (demurrage)

Measured from the truck's GPS arrival at, and departure from, each site.

• First 2 hours free at each stop.
• Then ฿300 per started hour.
• Capped at ฿1,200 per 24 hours at each stop — pickup and delivery are capped separately.
• Waiting time is owed to the carrier and is settled directly with the carrier (it pays for truck time already consumed); it is not collected or held by Buck. If you think the record is wrong, raise it with us before settling.

5. Damage and delay claims

• Delay — raise it in the app; GPS and timestamp evidence is attached automatically. Claims of ฿1,500 or less can be settled directly between the two parties — the other side approves or declines. Anything larger is arbitrated by Buck.
• Damage — every damage claim is arbitrated by Buck, using the mandatory seal-at-pickup and proof-of-delivery photos as evidence.
• Any settlement between the parties is arranged directly between shipper and carrier — Buck does not hold or pay transport-related compensation; its role is to arbitrate and document. (Buck credit is used only for refunds of Buck's own booking fee.)

6. How to request a refund or raise a dispute

Use "Report a problem" in the app during a job, or email purachetpaputsaro@gmail.com with your job number and the details. We respond within 1–2 business days.

7. Who you are contracting with

Buck is a technology platform that matches shippers with independent, licensed carriers. The contract of carriage is formed directly between the shipper and the carrier; Buck is not the carrier and is not a party to it. You pay the carrier's transport charge directly to the carrier (the carrier's own PromptPay or bank account); Buck collects only its own booking fee, by transfer to its own bank account, and does not receive, hold, or remit the transport charge. Buck operates this refund policy for its booking fee.

RailAll Company Limited (บริษัท เรลออล จำกัด)
Registered office: 109 Moo 4, Makham Khu Sub-district, Nikhom Phatthana District, Rayong 21180, Thailand
Company / Tax ID: 0215568006367
Phone: +66 61 239 7868 · Email: purachetpaputsaro@gmail.com