Buck — Terms of Service · ข้อกำหนดในการให้บริการ

Version 1.4 (Beta) · Effective 10 October 2026 (v1.3: 8 October 2026; v1.2: 25 September 2026; v1.1: 10 September 2026; v1.0: 24 July 2026) · Operator: RailAll Company Limited

Operator: RailAll Company Limited (บริษัท เรลออล จำกัด) · Tax ID 0215568006367 · 109 Moo 4, Makham Khu, Nikhom Phatthana, Rayong 21180 · +66 61 239 7868 · purachetpaputsaro@gmail.com
Application / Service: "Buck" mobile and web freight-matching platform.

1. Definitions

• "Buck", "we", "us", "the Platform" — the technology platform operated by RailAll Company Limited.
• "Shipper" — a business user that posts a job to arrange the transport of goods.
• "Carrier" / "Transport Provider" — an independent, licensed road-transport operator (holding a valid Department of Land Transport non-fixed-route goods-transport licence) that accepts and performs carriage.
• "User" — any Shipper or Carrier (and their authorised personnel/drivers).
• "Job" — a request to transport goods posted by a Shipper.
• "Transport Contract" — the contract of carriage formed directly between a Shipper and a Carrier when a Job is accepted (see clause 3).
• "Commission" / "Booking fee" — Buck's fee for the platform service: 12% of the Carrier's transport rate, minimum ฿500 (0% during the current beta). See clause 5.
• "Buck Credit" — non-transferable, closed-loop store credit usable only within the Platform (see clause 6).

2. Acceptance, eligibility and accounts

2.1 By creating an account or using the Service, you agree to these Terms. If you accept on behalf of a company, you warrant you are authorised to bind it.

2.2 The Service is for business/commercial use by Shippers and Carriers. It is not directed at consumers acquiring services for personal use.

2.3 You must provide accurate registration and verification information and keep it current. We may verify identity, company registration, transport licences, insurance and vehicle documents, and may refuse, suspend, or re-verify accounts.

2.4 You are responsible for activity under your account and for keeping credentials secure.

3. Buck's role — technology platform and disclosed agent

3.1 Buck provides a technology platform that introduces Shippers to independent Carriers and facilitates booking, communication, tracking and documentation. Buck collects its own booking fee by direct bank transfer to its own bank account; it does not use a third-party payment gateway. Buck does not collect, hold, or remit the Carrier's transport charge — the Shipper pays the Carrier directly (clause 5).

3.2 Buck is not a carrier, transport operator, freight forwarder acting as principal, or party to the Transport Contract. Buck does not own trucks, does not take title to or possession, custody or control of any goods, and does not itself perform carriage.

3.3 When a Carrier accepts a Job, a Transport Contract is formed directly between the Shipper and the Carrier. Buck is not a party to that contract. The rights, obligations and liabilities of carriage run between Shipper and Carrier.

3.4 Buck collects only its own booking fee, by direct transfer to its own bank account. Buck does not receive, hold, pool, or remit the Carrier's transport charge: the Shipper pays the transport charge directly to the Carrier's own PromptPay or bank account. Buck is not a payment intermediary for the carriage (see clause 5).

3.5 Buck may provide optional tools (matching suggestions, pricing guidance, ratings, tracking, standard documents). These are conveniences; they do not make Buck a party to, or guarantor of, any Transport Contract.

3.6 This disclosed-agent structure is fundamental to the commercial and tax basis of the Service and applies to the interpretation of these Terms throughout.

4. How the Service works

4.1 A Shipper posts a Job with pickup/drop-off, container type (20ft/TEU, 40ft/FEU), cargo description, declared value, pickup time and price.

4.2 A Carrier reviews and accepts the Job. Acceptance forms the Transport Contract (clause 3.3). The in-app confirmation, together with the electronic consignment note and delivery evidence, records that contract.

4.3 Pricing is set by the Shipper (or by a published rate method). The transport rate is what the Carrier receives in full. Before accepting, the Carrier sees the transport rate it will receive and the booking fee the Shipper pays Buck (transparent split).

4.4 Users deal with each other in good faith and communicate through the in-app channels provided.

4.5 Carrier Bills. Carriers may use the "Bills" feature to record jobs arranged outside the Platform and send their own customer a bill link. Carrier Bills are free and carry no Commission, and they will stay free: Buck will not charge any fee or Commission for creating or sending a Carrier Bill. They are not Jobs booked through the Platform: Buck is not a party to the carriage, does not receive, hold or collect any money, and does not contact the customer. A bill is not a tax invoice. The carrier is responsible for the accuracy of each bill and for having the right to share their customer's details with Buck. Using Carrier Bills for a Job or relationship that originated on the Platform does not change clause 12.

4.6 Carrier Profiles. A carrier may publish a profile page with a public link. It shows three kinds of information, labelled separately: (a) details the carrier enters, which Buck does not check; (b) “Checked by Buck” documents, meaning only that Buck has seen a copy of the document. This is not a check with any authority, a guarantee or an endorsement; and (c) figures Buck calculates from Platform activity: Jobs delivered and Carrier Bills acknowledged by the customer. Buck may leave out an acknowledgement that appears not to come from the customer. A carrier must not enter false or misleading details or claim a customer it does not have. Buck may hide a profile that breaches these Terms. A profile never shows prices, customer names, ID or licence numbers, or document images. The carrier can hide it at any time.

5. Payments, Commission, tax

5.1 Payment. The Shipper makes two separate payments: (a) the transport charge, paid directly to the Carrier via the Carrier's own PromptPay or bank account, as published by that Carrier in the app — this discharges the Shipper's transport-payment obligation to the Carrier to the extent received by the Carrier; and (b) Buck's booking fee, paid to Buck by bank transfer to Buck's own account (RailAll Company Limited), confirmed by uploading the transfer slip in the app. Buck does not use a third-party payment gateway, and at no point receives, holds, pools or remits the transport charge.

5.2 Booking fee. Buck's booking fee is 12% of the Carrier's transport rate, minimum ฿500 (0% during the current beta). Buck collects only this fee (plus any subscription or add-on fees). Buck does not remit any sum to the Carrier, and there is no Buck-held payout: the Carrier is paid its transport rate directly by the Shipper.

5.3 Commission is Buck's fee for the platform service rendered to Users; it is not consideration for carriage.

5.4 Taxes. Prices and Commission are stated in Thai Baht. Applicable taxes (including VAT and withholding tax) are handled in accordance with Thai law and the disclosed-agent structure in clause 3; each party is responsible for its own tax obligations. Buck issues documentation consistent with its role as agent.

5.5 Expedited payout / other fees, if offered, are shown as separate, opt-in line items — never bundled into the rate.

6. Refunds and Buck Credit

6.1 Buck refunds only its own booking fee — the only sum Buck collects. Any refund or adjustment of the transport charge is a matter directly between Shipper and Carrier (Buck does not hold that money). Where a Buck refund is due (e.g. a cancelled Job under clause 7), it is ordinarily issued as Buck Credit: closed-loop, usable only within the Platform, non-transferable, and not redeemable for cash except as set out below.

6.2 Because a completed bank or PromptPay transfer cannot be reversed back to the original payer, Buck Credit is the default remedy for reversible situations.

6.3 Cash refund is available in defined failure scenarios — e.g. a Job that was never dispatched, a Buck system error, or a duplicate or erroneous charge — on request, processed within 7 business days.

6.4 Buck Credit does not expire, except as required or permitted by law.

7. Cancellations

7.1 A Shipper may cancel a POSTED Job (before acceptance) free of charge.

7.2 After acceptance, cancellation may incur a fee reflecting the Carrier's committed cost, calculated transparently and disclosed before you confirm the cancellation, reflecting only the Carrier's committed or incurred cost (see the Refund & Cancellation Policy).

7.3 A Carrier that cancels an accepted Job without valid cause may be subject to rating impact, fees, or suspension.

8. Cargo, liability and insurance

8.1 Carriage is performed by the Carrier. Liability for loss of, damage to, or delay of goods rests with the Carrier under the Transport Contract and the Thai Civil and Commercial Code (including sections 616–625), subject to any lawful limitation.

8.2 The Shipper should declare the cargo value accurately at booking and is responsible for arranging goods-in-transit insurance appropriate to the cargo, unless a Buck-facilitated insurance option is expressly purchased.

8.3 Buck is not liable as a carrier and does not guarantee the performance, acts or omissions of any Carrier or Shipper. Buck does not insure the goods unless an insurance product is expressly offered and purchased through the Platform.

8.4 Limitation of Buck's liability. To the maximum extent permitted by law, Buck's total aggregate liability to a User arising out of or relating to a Job is limited to the Commission actually received by Buck for that Job. Buck is not liable for indirect, incidental, consequential, or loss-of-profit damages. Nothing limits liability that cannot be excluded under Thai law.

8.5 Buck maintains evidence tools (tracking, seal and delivery photos, timestamps) to help Users and insurers resolve claims, and operates a claims/dispute process (clause 14). These tools do not transfer carriage liability to Buck.

9. Carrier obligations

A Carrier warrants and agrees, on a continuing basis, that it:

9.1 holds and maintains a valid DLT non-fixed-route goods-transport licence, valid compulsory motor insurance, roadworthy vehicles, and competent, appropriately licensed drivers;

9.2 will perform accepted Jobs itself and will not double-broker, re-broker, or re-assign a Job to a different operator, and will not substitute a different driver/vehicle from those presented at acceptance, without Buck's and the Shipper's prior consent (no silent re-dispatch);

9.3 controls its own personnel (scheduling, discipline, pay) and is solely responsible for its employment, tax, and social-security obligations; the Carrier is an independent contractor and nothing creates an employment or agency relationship making Buck the employer of any driver;

9.4 complies with all applicable transport, safety, customs and other laws; and

9.5 indemnifies Buck against claims arising from its carriage or breach of this clause.

10. Shipper obligations

A Shipper warrants and agrees that it:

10.1 will tender only lawful goods, accurately described, and will not tender prohibited or undeclared dangerous goods (clause 11);

10.2 will declare cargo value and any special handling needs, and provide safe access for loading/unloading;

10.3 is responsible for the accuracy of Job information and for its own tax obligations; and

10.4 indemnifies Buck against claims arising from misdescribed, unlawful, or improperly packed goods.

11. Prohibited goods and conduct

11.1 Prohibited goods include illegal drugs, weapons and ammunition, undeclared hazardous or dangerous goods, counterfeit goods, protected wildlife or plants, and anything unlawful to transport.

11.2 Prohibited conduct includes fraud, identity misuse, GPS manipulation, circumvention of Platform payment, harassment, and any unlawful activity.

12. Anti-circumvention (no disintermediation)

12.1 Users introduced to each other through the Platform agree to arrange the resulting and repeat carriage through the Platform.

12.2 Soliciting or arranging off-Platform transport to avoid Commission, for a Job or relationship that originated on the Platform, within 12 months of the introduction, is a breach and may incur a circumvention fee equal to the Commission that would have been payable, and/or suspension.

12.3 Platform-provided protections (insurance options, guarantees, dispute/SLA support) apply only to Jobs booked and completed end-to-end through the Platform.

13. Data protection

13.1 Buck processes personal data in accordance with its Privacy Policy and the Personal Data Protection Act B.E. 2562 (PDPA). By using the Service you acknowledge that Policy.

13.2 Users who receive personal data of others through the Service (e.g. contact or delivery details) must use it only to perform the Job and in compliance with the PDPA.

13.3 Buck may use route, date, container and price information from Jobs and Carrier Bills to produce anonymous, aggregated statistics, such as average rates on a route. Buck never publishes or shares an individual party's price.

14. Ratings, disputes and support

14.1 Two-way ratings must relate to genuine, completed Jobs.

14.2 Buck operates a complaint and dispute-handling mechanism. Cargo and payment disputes are assessed using Platform evidence (tracking, seal/delivery photos, timestamps) under a published service-level target: acknowledge within 24 hours and decide within 5 business days. Buck's assessment is a finding, not a payment: any compensation for loss of, damage to or delay of goods is settled directly between the Shipper and the Carrier under the Transport Contract (clause 3.3). Buck does not receive, hold or pay such compensation, and its role is limited to documenting the evidence, communicating the finding and providing a channel between the parties.

14.3 Safety emergencies have a separate escalation channel and must not be routed through the ordinary claims queue.

15. Suspension and termination

15.1 We may suspend or terminate access for breach, suspected fraud, licence/insurance lapse, or legal requirement.

15.2 Where practicable, we give reasons and an opportunity to appeal to a human reviewer.

15.3 You may close your account at any time; obligations accrued before closure survive.

16. Disclaimers

16.1 The Service is provided "as is" and "as available." Buck does not warrant uninterrupted or error-free operation, or the acts of any User.

16.2 Matching suggestions, ETAs, distances and pricing guidance are estimates.

17. Indemnity

Each User indemnifies and holds harmless RailAll Company Limited and its officers against claims, losses and reasonable costs arising from that User's breach of these Terms, its Jobs/carriage, its unlawful conduct, or its infringement of third-party rights.

18. Governing law and dispute resolution

18.1 These Terms are governed by the laws of the Kingdom of Thailand.

18.2 Disputes not resolved through the Platform mechanism (clause 14) are subject to the exclusive jurisdiction of the courts of Thailand.

19. Changes to these Terms and to Commission

19.1 We may update these Terms; material changes will be notified in-app or by email before they take effect.

19.2 Any change to the Commission rate or fee structure will be announced in the app and/or on Buck's website at least 30 days before it applies to new Jobs. A change that only lowers what you pay may apply immediately.

19.3 Continued use after the effective date constitutes acceptance.

20. Electronic acceptance

20.1 You agree that electronic acceptance (click-accept), electronic consignment notes, electronic proofs of delivery, and electronic signatures are valid and enforceable under the Electronic Transactions Act B.E. 2544.

21. Miscellaneous

21.1 If any provision is unenforceable, the rest remains in effect. 21.2 No waiver is implied by delay. 21.3 You may not assign your rights without our consent; we may assign to an affiliate or successor. 21.4 These Terms, with the Privacy Policy and any product-specific terms, are the entire agreement. 21.5 For users resident in Thailand, the Thai-language version of these Terms prevails in the event of any inconsistency.

22. Contact / operator details